How the deposit secures bookings
The $20 deposit is collected at the time you book and is required for all new guests. Price: $20. Duration: 15 MINUTES. That deposit holds a specific appointment slot in our schedule so clients who commute from Downtown, Germantown, or surrounding neighborhoods can count on their reserved time.
Because Nashville schedules are shaped by hospitality and live‑music shifts, event days, and commuter traffic, the deposit helps the salon manage new‑client demand and confirm that an appointment is being committed to before the service date.
Deposit policy and trade-offs
The deposit is non‑refundable and non‑transferable. That means once the $20 deposit is taken at booking it cannot be returned or moved to another customer or appointment. This policy is intended to reduce last‑minute no‑shows and protect stylist time, especially during peak months like January, May, and August.
The trade‑off is commitment: you secure a spot during busy periods but give up flexibility on refunding or transferring that specific deposit. New clients should plan bookings around work or event calendars to avoid forfeiting the deposit.
Booking, payment, and timing
The deposit is charged when the appointment is made and the record shows Duration: 15 MINUTES for this deposit booking item. If you need clarification about how the charge appears or timing for arrival, please confirm details with the salon before your appointment so you understand when the slot starts and how it fits your schedule.
If your plans change, contact the salon as soon as possible to discuss options. The deposit’s non‑refundable, non‑transferable status still applies, so early communication helps both you and the salon manage timing around Germantown dining, stadium events, and commuter schedules.
